1. Processing Time
- Orders are processed within 1-3 business days (excluding weekends and holidays).
- Custom or personalized gifts may require additional processing time.
2. Shipping Costs
- Shipping costs are calculated at checkout based on the destination and selected shipping method.
- Free shipping is available on orders over $XX (if applicable).
3. International Shipping
- We ship worldwide! International delivery times vary based on the destination.
- Customers are responsible for any customs fees, duties, or taxes imposed by their country.
4. Order Tracking
- Once your order ships, you’ll receive a tracking number via email.
- You can track your order here.
Return & Refund Policy
1. Eligibility for Returns
We accept returns within 30 days of delivery under the following conditions:
✅ Item must be unused and in original packaging.
✅ Receipt or proof of purchase is required.
✅ Personalized or custom items are non-refundable unless defective.
2. How to Initiate a Return
- Contact us at returns@vivagifts.com with your order details.
- Our team will provide a return authorization and instructions.
- Ship the item back to us using a trackable shipping method.
3. Refund Process
- Refunds are processed within 5-7 business days after receiving the returned item.
- The refund will be credited to your original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
4. Exchanges
- If you received a damaged or incorrect item, we’ll send a replacement at no extra cost.
- Contact us within 7 days of delivery for assistance.
