1. Orders & Payments
Q: How do I place an order?
A: Simply browse our store, add your favorite items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, Apple Pay, and other secure payment options.
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 24 hours of purchase. Contact our support team as soon as possible for assistance.
2. Shipping & Delivery
Q: Do you offer international shipping?
A: Yes! We ship worldwide. Shipping fees and delivery times vary based on location.
Q: How long will my order take to arrive?
A: Orders typically ship within 1-3 business days. Delivery time depends on your location and selected shipping method.
Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email to monitor its progress.
3. Returns & Refunds
Q: What is your return policy?
A: We offer hassle-free returns within 30 days of delivery. Items must be unused and in original packaging.
Q: How do I request a return or exchange?
A: Contact our support team with your order details, and we’ll guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after receiving the returned item.
4. Products & Gift Options
Q: Do you offer gift wrapping?
A: Yes! We provide elegant gift-wrapping options at checkout.
Q: Can I add a personalized message to my order?
A: Absolutely! You can include a custom message with your gift at checkout.
Q: Are your products ethically sourced?
A: Yes, we prioritize quality and sustainability in our sourcing practices.
5. Customer Support
Q: How can I contact customer service?
A: Reach us via email at support@vivagifts.com or through our Contact Us page.
Q: What are your customer service hours?
A: Our team is available Monday–Friday, 9 AM – 6 PM (EST) to assist you.
